At viva-kava (‘the Company’ or ‘we’), your privacy is of utmost importance. Our commitment to protecting your data is reflected in this Privacy Policy, which details our approach to handling personal data responsibly and in line with various privacy laws such as Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more.
This policy is your guide to understanding how we manage the personal data we collect when you engage with our services across our website, applications, services, and products. Please be aware that this policy does not cover personal data collected by third-party platforms, applications, products, or services that you may access through links on our platform, as each of these is governed by their own privacy policies.
Our processing activities include interactions with our applications and services as an authorized user, visits to our websites linked to this Privacy Statement, and engagement with communications from us, such as newsletters, emails, calls, or texts/SMS. We collect a variety of personal data in these interactions, including but not limited to:
- Account Information, which may include your name and contact details.
- Payment Information, necessary for processing transactions.
- Financial Information, relevant for account management and transaction verification.
- Purchase Information, to provide you with the products or services you request.
- Mobile Device Identifiers, for enhancing user experience and service delivery.
- Location Data, when needed to fulfill specific services.
- Feedback, which helps us improve our offerings.
- Social Media Information, if linked to our platforms.
- Product Information, to ensure we can deliver the right products to you.
This data is collected through user input, interactions with our services, and through automated technologies such as cookies. We also receive information from third parties, which you consent to when using their services, subject to their privacy policies.
We use cookies to provide a better user experience and for analytics purposes. These cookies are categorized as Strictly Necessary, Preference, and Analytics, with each type playing a specific role in enhancing your experience on our platform. Users can manage their cookie preferences through our Cookie Manager.
We maintain data retention policies that ensure personal data is kept for no longer than necessary, as required by law or for the purposes for which it was collected. Once the purpose has been fulfilled and the law does not require us to retain the data, we take steps to delete or anonymize it.
To safeguard your personal data, we implement organizational measures and security practices that comply with industry standards. This includes encrypted communication channels and engaging with third parties who are committed to maintaining high standards of data protection.
We recognize the importance of protecting children’s privacy. Our services are not intended for users under the age of 18, and we do not knowingly collect personal data from children in this age group.
As a data subject, you have rights over your personal data, which may include accessing, rectifying, erasing, restricting processing, transferring it, objecting to certain types of processing, and the right to non-discrimination. These rights are outlined in the privacy laws that apply to you. To exercise these rights, please contact our privacy team.
We reserve the right to update this Privacy Policy as necessary to reflect changes in our data handling practices or legal requirements. Any changes will be clearly posted on our website for your review.
For any inquiries, unsubscribe requests, or if you have questions about your personal data, please reach out to us at [email protected] or by mail to the address provided on our website. Your privacy and trust are of paramount importance to us, and we are committed to addressing any concerns you may have.